Tech Issues FAQ
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General Steps that Often Resolve Tech Glitches
Be sure you are using a supported device and browser. Refresh the browser page Exit…
How can I resize with display settings?
Devices differ in how they scale display windows, and some devices default to settings that…
I don’t see ballot selection.
It may be too early. Ballots are released in groups. If timing is not the…
I am in a room alone.
Try exiting and re-entering the room.
I don’t see a join button for my room.
The join button will not appear until all ballots are selected and the round is…
I can’t see all of the other participants.
Verify that you are using a supported browser. An unsupported browser may seem to be…
My video is blurry or cutting in and out.
These problems are usually due to a participant’s connection speed or stability. Try reducing the…
I cannot hear the other participants.
Check the volume and mute settings on your device. PC users will see a volume…
My microphone is not working.
Look for a lock symbol in the browser web-address bar. Click the symbol to find…