Last Updated: January 14, 2025

What do I do if I need help?

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League Policies

  1. For an issue that must be resolved during the round

    • At in-person tournaments, contact a member of our Communications Team, identified by green name tag inserts and stationed near your room. 
    • At online tournaments, change the room status to “Need Help” in the upper right corner of your screen. If you are not able to use the functionality in the competition room, please try to use the Contact Tournament Administration button on your dashboard and monitor your phone for contact from a tournament representative.

    For help after the round is complete 

    • You may use the Contact Tournament Administration button in the upper right corner of your screen. 
    • At in-person tournaments, you also have the option to consult members of the Compliance Team, identified by yellow name tag inserts.